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Doug Dickerson

Doug Dickerson is an award winning columnist and director of Management Moment Leadership Services. He is the author of the new book, Leaders Without Borders: 9 Essentials for Everyday Leaders. Visit www.dougsmanagementmoment.blogspot.com to learn more.

The Power of Servant Leadership

Only a life lived for others is a life worthwhile. - Albert Einstein

A story is told that during the American Revolution a man in civilian clothes rode past a group of soldiers repairing a small defensive barrier. Their leader was shouting instructions, but making no attempt to help them.

Asked by the rider, he responded with great dignity, “Sir, I am a corporal!” The stranger apologized, dismounted, and proceeded to help the exhausted soldiers. The job done, he turned to the corporal and said, “Mr. Corporal, next time you have a job like this and not enough men to do it, go to your commander-in-chief and I will come and help you again.” The man was none other than George Washington.

“Leadership is practiced not so much in words as in attitudes and actions” said Harold S. Geneen. And this is the essence of servant leadership. When talk becomes action; when ones purpose as a leader transcends position, and serving others is the norm rather than the exception, that is when leadership is truly understood.

Former President George H. W. Bush was asked in a Time magazine interview as to whether he has seen a shift in the past twenty years in the public’s attitude toward service.  “I think so, I hope so,” he replied. “Many schools include a service project as part of their curriculum, and many corporations have in-house projects for their employees or give them time off to do volunteer work. There’s a greater understanding about the importance of giving back.” This is encouraging when you consider how great the need is today for servant leadership.

Servant leadership can transform your life and your business. Here are three simple insights to bring it into focus.

Service is the model of leadership.

The simplest definition of leadership comes from John Maxwell who defines it in one word– influence. A servant leader is one understands that his influence individually can make a difference, but collectively can make a huge impact.

When you rally your people, time, and resources around causes greater than self, you are modeling the greatest use of leadership. “Strong convictions precede great actions,” said James Freeman Clarke. He’s right. What great causes are you and your organization rallying around?

Service is the blessing of leadership.

“Let your light so shine before men, that they may see your good works and glorify your Father in heaven,” said Jesus (Matthew 5;16). The best way to “find yourself” is by serving others. It’s as you give of your time, talent, and treasure that you begin to see the world around you in a different light. Servant leadership has nothing to do with weakness or being a doormat, but has everything to do with using your gifts and talents in a positive way.

When was the last time you praised a co-worker for a job well done? Who is the colleague going through a difficult time that could use your encouragement? How about giving a gift card to your hard working admin to express your appreciation?  When the idea of being a blessing becomes your corporate culture you will move your business into a whole new realm of purpose.

Service is the reward of leadership.

Do you want to position your team for greatness? As you set the example of servant leadership within your organization, the buy-in among your team will have significant meaning. Simply put, there are some rewards that will come your way that have nothing to do with your bottom line.  But the change in your company culture will be priceless.

“Whoever renders service to many puts himself in line for greatness – great wealth, great return, great satisfaction, great reputation, and great joy,” said Jim Rohn.  Are you ready to open doors of greatness? As you become a catalyst for servant leadership it will open up new realities for you that you never knew existed.

Who will you serve today?

© 2013 Doug Dickerson
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How Big is Your Dream?

Hope is a waking dream – Aristotle

August 28 marks the 50th anniversary of the “I Have a Dream” speech delivered by Dr. Martin Luther King, Jr. in Washington, D.C. That speech sparked the conscious of the American people and helped to right the course of our history as a nation. As was the case in the dream that King embraced, your dream can lead you on a path of fulfilling your destiny if you choose to embrace it.

Whether it’s your state of mind about your job, or your unfulfilled dreams and aspirations, one thing is certain; the size of your dream and your attitude towards it matters. Have you felt like giving up lately? What dream have you walked away from? Discouragement will rob you of your dreams. Faith will cause you to press on despite your circumstances.

If you knew that you could not fail what big dream would you pursue? Peter Drucker said, “People who don’t take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.” Given the law of percentages why not enthusiastically pursue your dream? Here are four observations about dreams and why they matter and how they can change your life.

Failures in your past don’t define your future.

Historically we remember Abraham Lincoln as the 16th president of the United States. But few recall that when he first went into politics at the age of 23 he campaigned for a seat in the Illinois General Assembly and failed. He then opened a general store and it failed.

Churchill said, “Success is not final, failure is not fatal; it is the courage to continue that counts.” Your past failures are preparing you for your future. Many people don’t see their dreams become reality not because the dream wasn’t worth pursuing but because they gave up too soon. Stay the course.

Rejections by others can’t stop your destiny.

Millions of people the world over have visited the Disney parks, have read the Disney books, and have watched the Disney movies. We have enjoyed all of this because Walt Disney did not allow the rejection of a newspaper editor who fired him from his job for “lacking ideas” to keep him from believing in his ideas and dreams and making them a reality.

Be it past failures or rejections we have all at one time or another experienced the sting of these disappointments. And it’s during these times that you discover your dreams are going to live or die based on how you respond. Both Lincoln and Disney chose to go for the dream and it made all the difference.

Your lack of education is no barrier to success.

Over the past 25 years who would you say has been the most influential movie director? Would you be surprised to learn that one person on the short list- perhaps even at the top, was a high school dropout? Steven Spielberg dropped out of high school and applied to attend film school three times but was unsuccessful due to his “C” grade average.  But I think such films as E.T., Saving Private Ryan, Schindler’s List, Jurassic Park, and may others would prove the critics wrong.

Your lack of education is not necessarily your demise or your dream killer. But believing that your lack of education will restrict you can hurt you. It’s not the grade given you by others that defines you. But if you believe in yourself and in the power of faith then no classroom will be able to contain your dream.

Physical limitations can’t restrict the human spirit.

Rick Hoyt was strangled by the umbilical cord during birth, leaving him brain damaged and unable to control his limbs. The doctors told his parents that he would be a vegetable the rest of his life. His parents didn’t buy it. While they easily could have complained about their lot in life they chose to turn their limitations into triumph. Today, Dick Hoyt, along with his son have competed his hundreds of marathons. Dick pushes him in a wheelchair and their story has inspired millions.

What you do with your limitations, rejections, lack of education, or past failures is up to you. You can either permit them to hold you back and not go after your dreams or you can use them as stepping stones to do something great.
How big are your dreams?

©2013 Doug Dickerson
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Three Troubles That Give You Trouble

Drag your thoughts away from your troubles…by the ears, by the heels, or any other way you can manage it. – Mark Twain

A story is told of Somerset Maugham, the English writer, once wrote a story about a janitor in St. Peter’s Church in London. One day a young vicar discovered that the janitor was illiterate and fired him.

Jobless, the man in vested his meager savings in a tiny tobacco shop. Where he prospered, bought another, expanded, and ended up with a chain of tobacco stores worth several hundred thousand dollars. One day the man’s banker said, “You’ve done well for an illiterate, but where would you be if you could read and write?” “Well,” replied the man, “I’d be janitor of St. Peter’s Church in Neville Square.” The lesson here is not that the man didn’t have troubles but in the way he handled them. He was treated unfair, but his attitude proved to be his greatest ally.

Whether you like it or not all leaders face troubles and perhaps more than most. What troubles do you face as a leader? A Mind Tools article (http://bit.ly/eznpz9) revealed the 10 most common leadership and management errors or mistakes to avoid. The list included: lack of feedback, not making time for your team, being too “hands off”, being too friendly, failing to define goals, misunderstanding motivation, hurrying recruitment, not “walking the line”, not delegating, and misunderstanding your role.

Keeping up with all of the dos and don’ts of management and leadership can be daunting. But knowing which troubles will cause you the most trouble is important. Here are three that you should not overlook.

The troubles that you ignore. Ignoring troubles don’t make them go away. It only prolongs the inevitable likelihood that the problem will only get worse the longer you delay action to correct it. Leadership by denial will ground you. The troubles you ignore can create animosity, hurt morale, and weaken your standing as a leader. Don’t let your desire for popularity blind you to the realities that you must see. Better to go through short-term pain and deal with the trouble than suffer the consequence of ignoring needed solutions. You owe it to yourself and your team to face your troubles, find solutions, and work together to prevent them in the future.

The troubles that you create. Some of the troubles you face might be inherited while others you create. As a leader, I’m not suggesting that you purposefully set out to create trouble, but it might be the unintended consequence of your inaction, or perhaps your micromanagement. When dealing with troubles you should honestly evaluate whether your actions in any way contributed to the problem (poor communication, etc.) and if a different approach is needed going forward. What you create you can correct but only if you acknowledge it.

The troubles that you keep. The troubles that you keep are most commonly relational in nature. It can be the result of holding onto a grudge or resentment towards someone who has wronged you. Perhaps it’s anger for being passed over for a promotion or any other personal disappointment that you haven’t dealt with. You are not responsible for how others treat you or for their behavior, but you own your response. The janitor was on the receiving end of bad treatment. His response was his choice. He chose a path that was prosperous. What you choose to do with your troubles is up to you. Keep them or let them go – it’s up to you. The baggage you hold onto will only weigh you down. If you want to go up there are some things you will have to give up. Why not let go of the bad attitudes that would hold you back?

As you give reflection to the troubles you face as a leader here the three important questions for your consideration: 1) What troubles am I ignoring, and why? 2) What troubles have I created and how can I correct it? 3) What troubles (a bad attitude, unforgiveness) am I keeping that I shouldn’t?

What do you say?

© 2013 Doug Dickerson
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Four Ways to Lead Through Conflict

Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict. – William E. Channing

French novelist and playwright Alexandre Dumas once had a heated quarrel with a rising young politician. The argument became so intense that a duel was inevitable. Since both men were superb shots they decided to draw lots, the loser agreeing to shoot himself. Dumas lost.

Pistol in hand, he withdrew in silent dignity to another room, closing the door behind him. The rest of the company waited in gloomy suspense for the shot that would end his career. It rang out at last. His friends ran to the door, opened it, and found Dumas, smoking revolver in hand. “Gentlemen, a most regrettable thing has happened,” he announced, “I missed.”

While the way we deal with conflicts has improved, there is still no shortage of conflict. Workplace conflict can be a strong source of stress and tension and being able to lead through those times is essential.

As reported by Recruitment Coach (http://bit.ly/19V0bUc) the negative impacts of workplace conflict leads to increased staff turnover and absenteeism. Their Employee Development Systems survey found that 81% of HR professionals had seen employees resign as a result of conflict, and 77% have noticed increased absenteeism, resulting in increased business cost.

What do you think are the leading contributors to workplace conflict? According to the study the top five causes of workplace conflict were; warring egos and personality clashes, poor leadership, lack of honesty, stress, and clashing values. While conflict in the workplace may be inevitable, ignoring it is not an option. So what is a leader to do? Here are four suggestions for consideration.

Acknowledge it. Until management, including HR, acknowledges that there is a problem there is no correcting it. As a leader you don’t need to be the last in the room to recognize what everyone else knows and experiences. How many employees must leave, how much revenue must you lose, and how much abuse do you think your employees must endure before you act? When you identify the problem you can begin to work on solutions, but not until then. Poor leadership was cited for a reason. Don’t add to the problem through omission.

Welcome it. Yes, welcome it! Warring egos and personalities among your people, when properly channeled, can be one of the single greatest sources of inspiration you need. General George S. Patton was accurate when he said, “If everyone is thinking alike, then somebody isn’t thinking.” When perceived threats are removed and differences are celebrated rather than attacked it can be the turning point in creating the company culture that you’ve been missing. Don’t squelch diversity; welcome it.

Elevate it. Now that you have acknowledged and welcomed conflict you can elevate it to a higher level. Rather than allowing warring personalities to be labeled as enemies, bring them together as allies to channel their creative energies for something good. Invest in a training program like DISC to discover personality styles and how to create the chemistry your team needs to succeed. It’s when you respectfully have everyone on the same page, when values are clear, and communication is honest, that you can learn to see the value conflict can have. It might sound risky, but consider the consequences of inaction.

Celebrate it. Leading through conflict will not be easy. It will take honesty to face your conflict and courage to change it. But once you do you can position yourself to be the benefactor of conflict and not the victim. When your employees see each other as teammates rather than adversaries it can be celebrated.  Diversity of thoughts, ideas, and personalities is one of your greatest assets and it should never be destroyed by poor leadership or out-of-control egos. Your workplace should be a place of celebration!
What do you say?

© 2013 Doug Dickerson
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Embracing a ‘More Beyond’ Attitude

Your attitude, not your aptitude, will determine your altitude. – Zig Ziglar

In Valladolid, Spain, where Christopher Columbus died in 1506, stands a monument commemorating the renowned discoverer. Perhaps the most interesting feature of the monument is a statue of a lion destroying one of the Latin words that had been part of Spain’s motto for centuries.

Before Columbus made his voyages, the Spaniards thought they had reached the outer limits of earth. Thus their motto was “Ne Plus Ultra,” which means “No More Beyond.” The word being torn away by the lion is “Ne” or “no,” making it read “Plus Ultra.” Columbus had proven that there indeed was “more beyond.”

Think of how different life would be had it not been for people who pushed beyond what they knew in their day to make way for the things we now enjoy.  Findings in a Top 10 (http://bit.ly/15Dkscr) survey of the top inventions of the past 100 years are ranked from 1-10 as follows: the light bulb, the internet, printing press, telephone, automobiles, television, camera, toilet, airplanes, and metal gear solid. Our lives now revolve around the practicality and usefulness of each invention thanks in part to those who dared to believe that there was more beyond.

Embracing a ‘more beyond’ attitude is essential to your success as a leader. The challenges you face are not unique to others but your attitude is uniquely yours. To transition from “Ne Plus Ultra” to a “Plus Ultra” mindset you must engage a ‘more beyond’ attitude. Here are four steps to get you started.

Don’t let others define you. It is important to be comfortable in your own skin. It is equally important to not be defined by what others say, think, or believe about you. You are a masterpiece and your life’s blueprint is an original not a replica of someone else. As you grow in confidence you can shape your future and be the person you were created to be and the leader you can become. The ‘more beyond’ tip – be yourself.

What hasn’t been done is possible. Thomas Edison was one of the inventors from the Top 10 list. Edison understood failure and disappointment. He once said, “I have not failed. I’ve found 10,000 ways that won’t work.” He embraced a ‘more beyond’ attitude and overcame his negative circumstances. Just because something hasn’t been done, tried, or has been rejected in the past doesn’t mean it’s not possible. It simply means that destiny has been waiting on your arrival. The ‘more beyond’ tip – remove your limitations.

You need courage to blaze new trails. The Spaniards motto for centuries had been set in stone; “Ne Plus Ultra.” Blazing new trails and overcoming traditional ways of thinking can be difficult. A ‘more beyond’ attitude takes the courage of a lion to break away from old views. As Columbus overcame centuries-old beliefs he opened up New Worlds and new possibilities never before known. Courageous leadership is needed today to help others discover new possibilities yet to be fulfilled. Leadership is not for the faint of heart. The ‘more beyond’ tip – don’t be afraid.

You can begin today. Everything worthwhile has a starting point. The inventors had starting points. Great writers begin on page one. Great sculptors have a chisel and stone. Great artist have a canvas and a brush. What is in your hand? What is in your heart? Where does your journey begin that will take you to the place of your dreams? Your ‘more beyond’ attitude begins with the recognition that you will never achieve your dreams tomorrow unless you take action today. Your destiny awaits- what are you waiting on? The ‘more beyond’ tip – there is no time like the present.

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Five Ways to Lift Your Leader

Leadership is practiced not so much in words as in attitudes and in actions. – Harold S. Geneen

In his book the 360° Leader, John Maxwell shares a story about President Harry S. Truman speaking at the National War College. In the speech, Truman said, “You know, it’s easy for the Monday morning quarterback to say what the coach should have done, after the game is over. But when the decision is up before you-and on my desk I have a motto which says ‘The Buck Stops Here’- the decision has to be made.”

On another occasion Truman said, “The president-whoever he is- has to decide. He can’t pass the buck to anybody. No one else can do the deciding for him. That’s his job.” For the leader, the weight of responsibility can be heavy burden to carry. Seldom do others see behind the scenes the struggles many leaders deal with on a regular basis.

To be sure, stress in the workplace is something to reckon with on many levels. The Huffington Post (http://huff.to/14YHA6L) reported on recent finding from the third annual Work Stress Survey, conducted by Harris Interactive. The results last year found that 73 percent of Americans were stressed at work. This year, that number jumped to 83 percent. Only 17 percent of workers said nothing about their jobs causing them stress.

Regardless of your present station in your organizational structure there are things you can do to lift your leader. Why is this important? When you commit yourself to lifting your leader you are crating the kind of culture within your organization that can have residual effects that ripple through your organization in a positive way. Consider these five for starters.

Lighten your leader’s load. When you lighten the load of your leader you are freeing up his or her ability to focus on larger and more consequential things for your organization. Lightening the load happens as you look past just what is good for you and look at what is good for the organization. When you lighten the leader’s load you increase his capacity to grow.

Listen to your leader’s concerns. The “Buck Stops Here” responsibility weighs heavily on your leader. You can lighten the load of your leader as you listen to the verbal and pay attention to the non-verbal communications. When you know what is on the mind of your leader you can do your part to put his mind at ease.

Leverage your leader’s strengths. You always want your leader in a position of strength in any given situation. Leveraging the strength of your leader can also include finding creative ways of assisting in his weaker areas. When you are contentious of this it can be a real boost to your leader and can give your company extra leverage it may need. Strong leaders make for strong teams. Lift up the strengths of your leader and everyone benefits.

Learn from your leader. You can lift, encourage, and empower your leader when you commit yourself to learn from him. The investment he or she has made in you should be cause for enough consideration that they feel you have some potential. Succession in leadership is not a birthright, it’s earned. You can lift your leader by showing respect and learning from their experiences and expertise.

Laugh with your leader. Leadership is a journey filled with many surprises. It’s filled with joys and heartache and a little bit of everything else in between. Charles M. Schultz said, “If I were given the opportunity to present a gift to the next generation, it would be the ability for each individual to learn to laugh at himself.” Never underestimate the power of laughter in leadership.  You can lift your leader when you laugh with your leader.

Lifting your leader is a matter of strong intuition, being a little less selfish, and realizing that one day you may be a position where you’d like to call upon these acts of kindness. When you lift your leader you are growing as a leader.

What do you say?

© 2013 Doug Dickerson
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What Brings Your Team Back on Monday?

On Monday mornings I am dedicated to the proposition that all men are created jerks. -    H. Allen Smith

In The 360° Leader, John Maxwell shares a humorous story about a turkey chatting with a bull. “I would love to be able to get to the top of that tree,” sighed the turkey, “but I haven’t got the energy.”

“Well,” replied the bull, “why don’t you nibble on some of me droppings? They’re packed with nutrients.” The turkey pecked at a lump of dung and found that it actually gave him enough strength to reach the lowest branch of the tree.

The next day, after eating some more dung, he reached the second branch. Finally after a fourth night, there he was proudly perched at the top of the tree. But he was promptly spotted by a hunter, who shot him down out of the tree. The moral of the story: BS might get you to the top, but it won’t keep you there.

Monday morning can either be a day of dread or one filled with expectation for what lies ahead. As a leader what motivation do you bring to the office on Monday? What do you believe truly motivates your team to come back?  Here are three qualities that will endear you to your team and them proud to be by your side.

A leader with a servant’s heart. A leader with a servant’s heart is not absorbed in centering the organization on his or her needs, but in being a facilitator in order to make those around him successful. The mentality is not, “what can you do for me?” but rather, “what can I do for you?”

When you engage your team with a servants heart you will help them see and understand that you are about the big picture; not being the big person. Authentic servant leadership will have the team back on Monday if you dare to live it.

A leader with an open mind. Martha Stewart said, “Without an open-minded mind, you can never be a great success.” And this is at the heart of what makes your workplace enjoyable. When leadership is open-minded to new ideas, thinking outside the margins, and vesting trust in the team, great things are within your reach.

Strong morale is built upon a foundation of mutual respect and appreciation for the talent and gifts each person has invested. The leader with an open mind is smart enough to surround himself with the best and brightest and humble enough not to care who gets the credit. Keep an open mind and you will keep your team close. How open minded are you?

A leader with a clear vision. Monday is the least of your worries if your team members do not have their hearts and minds wrapped around the vision and mission of what they are doing and why. A clear vision and mission are the two key ingredients that give your team a sense of purpose and direction.

Warren G. Bennis said, “Leadership is the ability to translate vision into reality.” And this is the responsibility of your leadership; to map out the vision in clear terms that your team can embrace. When your team knows where they are going, why they are going there, and what the rewards will be, it is then they will buy-in and go there with you.

What brings your team back on Monday is a leader with a servant’s heart; it is not about you. What brings your team back on Monday is a leader with an open mind; don’t BS them. What brings your team back on Monday is a leader with a vision; share it.
What do you say?

© 2013 Doug Dickerson
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Problem Solving 101

No one is more definite about the solution than the one who doesn’t understand the problem. -    Robert Half

A story is told about a professor at the University of Pennsylvania Law School who used to start his first day of class by putting two figures on the blackboard: 4 2. Then he would ask, “What’s the solution?”

One student would call out, “Six.” Another would say, “Two,” and yet another would say, “Eight.” But the teacher would shake his head in the negative. Then he would point out their collective error. “All of you failed to ask the key question: What is the problem? Gentlemen, unless you know what the problem is, you cannot possibly find the answer.”

Many of the problems your organization faces will come across your desk. While this is not uncommon, especially for a small business, what should not be common is the way you address them. But unless you are tuned in to your people and their needs then what you perceive to be a problem may not be one at all.

Malcolm Forbes said, “When things are bad we take a bit of comfort in the thought that they could always be worse. And when they are, we find hope in the thought that things are so bad they have to get better.” What hope can be found in knowing that things could be worse? Here are three observations to help you understand problems and make the most of them.

Problems are symptoms. In order to correct a problem you must know what it is. When you are sick you go to the doctor because your body is telling you something is wrong. It’s after you tell the doctor your symptoms that he can make a diagnosis and give you the right medicine to make you well.

Too often in organizations there seems to be an abundance of “physicians” who think they have the cure for what’s wrong but are more like the students in the story who do not understand the problem.

The symptoms may be sluggish sales figures, missed deadlines, loss of productivity, or low morale to name a few. Your job is to get to the root of the problem and make corrections; it’s what sets you apart as a leader. But first, you have to make sure you solving the right problem.

Problems are opportunities. The real test of your leadership comes after identifying the problem. You are not in a position of leadership merely to put out fires. Problems can be blessings in disguise when you tap into the unexpected opportunities they present.

Liu Chi Kung, who placed second to Van Cliburn in the 1948 Tchaikovsky competition, was imprisoned a year later during the Cultural Revolution in China. During the entire seven years he was held, he was denied the use of a piano. Soon after his release, however, he was back on tour.

Critics wrote in astonishment that his musicianship was better than ever. “How did you do this?” a critic asked. “You had no chance to practice for seven years.” “I did practice,” Liu replied, “Every day I rehearsed every piece I have ever played, note by note, in my mind.”

Liu trained himself daily to play his music in spite of his circumstances. As a leader, you have to train yourself to not always see problems, but to see opportunities that can come from them. What opportunities do you see?

Problems are benchmarks. Charles F. Kettering said, “Problems are the price of progress. Don’t bring me anything but trouble—good news weakens me.” Progress seldom comes easy and the problems you face are the signposts on your road of achievement.

Each new challenge you overcome is a testament to your leadership and an example to the rest of your team. It’s when you successfully work though the challenges you face that you model the leadership you expect and the leadership skills that will empower your team.

When problems come be sure to identify them correctly, look for the opportunity you now have, and grow from the experience. What problems will you overcome today?

What do you say?
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Your Life in Leadership

Life is too short to be little. - Benjamin Disraeli

The late Fred Rogers, speaking at his acceptance speech into the Television Hall of Fame, gave a speech that I believe typifies what leadership is truly about. Rogers says, “Fame is a four-letter word: and like tape or zoom or face or pain or love, what ultimately matters is what we do with it.

I feel that those of us in television are chosen to be servants. It doesn't matter what our particular job, we are chosen to help meet the deeper needs of those who watch and listen – day and night!

The conductor of the orchestra at the Hollywood Bowl grew up in a family that had little interest in music, but he often tells people he found his early inspiration from the fine musicians on television.” Rogers’s perspective on what is truly important may seem like a throw-back in time, but the message is timeless.

Rogers added, “Who in your life has been a servant to you…who has helped you love the good that grows within you? No matter where they are-either here or in heaven-imagine how pleased those people must be to know that you thought of them right now. We all have only one life to live on earth. And through television, we have the choice of encouraging others to demean this life or to cherish it in creative, imaginative ways.”

As defined by John Maxwell, leadership is influence. And with the influence you have as a leader, you will add value to the lives of others by your leadership style or it will be characterized by missed opportunities. How you see yourself will determine the direction you travel.

Italo Magni said, “If you’re talking with your head, you’re going to speak to their heads. If you’re talking with your heart, you’re going to reach their hearts. If you talk with your life, you’re going to reach their lives.” So here is the question: on which level do you want to lead? Discover these simple secrets and understand the most effective way to lead.

When you lead with your head you can help. There is certainly an advantage to leading from a position of knowledge. To be sure, it lends credibility when you lead and speak with understanding and from experience. But leading with your head can only take you so far.

Howard Hendricks said, “You can impress people at a distance, but you can impact them only up close.”  You can draw a person in with your knowledge but if you want to keep them there and truly make a difference there has to be more.

When you lead with your heart you can make a difference. When you lead on this level you have taken a giant step in expanding your influence. When you lead with your head you earn respect because of what you know; but when you lead with your heart, you earn a following because of who you are.

Malcolm Forbes said, “At the heart of any good business is a chief executive officer with one.”  Leading from the heart provides the emotional intelligence that you need to integrate head knowledge into a plan of action that can easily be embraced. Until you connect with the heart you will never get to the life changing encounters that come from leading with your life.

When you lead with your life you change the world. Leading with your life is the most powerful form of leadership. This level of leadership embodies all that you know, all of your passions, and unites them into a life committed to adding value to others.
Fred Rogers also said, “If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.” Stop and consider the relationships you have and how your influence is making a difference.

When you lead with your life your influence has no limits. What will be the measure of your leadership?

© 2013 Doug Dickerson
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Breaking Points

Reality is the leading cause of stress among those in touch with it. – Lily Tomlin

According to a Greek legend, in ancient Athens, a man noticed the great storyteller Aesop playing childish games with some little boys. He laughed and jeered at Aesop, asking him why he wasted his time in such frivolous activity.

Aesop responded by picking up a bow, loosening its grip, and placing it on the ground. Then he said to the critical Athenian, “Now, answer the riddle, if you can. Tell us what the unstrung bow implies.”

The man looked at it for several moments but had no idea what point Aesop was trying to make. Aesop explained, “If you keep a bow always bent, it will break eventually; but if you let it go slack, it will be fit for use when you want it.”

Many people today find themselves at the breaking point. Recent findings in the 2013 Work Stress Survey by Harris Interactive for Everest College (http://bit.ly/115tgJa) revealed that 83% of American workers said they are stressed out by at least one thing at work, up sharply from 73% in 2012. Other stressors include lack of opportunity for advancement, fear of being laid off, poor work/life balance and working in a job that was not the person’s chosen career.

These stress points along with others are reasons why many are at the breaking point. Applying a little wisdom from Aesop could go a long way in reducing stress levels and gaining some fresh perspective on the challenges of leadership and life. Here are a few tips to consider.

Know your limits. It might be noble to think you can be the “Ironman” of your office. You can even have 5-hour energy drinks coursing through your veins as you work night and day. But it’s not smart, sustainable, nor is it healthy. You can’t do it all and you shouldn’t try. You can work hard; you can work smart, but you shouldn’t work yourself to death. Permission is granted to be human.

Learn to say no. One of the most liberating things you can learn as a leader is how to say no. This is not an excuse to slack off or not carry your weight as an effective team player, but you have to protect your boundaries. Knowing your limits is only useful when you can define and defend your boundaries. Learning to say no allows you to be more productive at what you do best. Permission is granted to defend yourself.

Set priorities. Many reach their breaking points because of poor time management skills. The most precious resource you have is time. How you manage your time it is essential to your success. Jim Rohn was right when he said, “Either you run the day or the day runs you.” Get a grip on your priorities, write them down, and guard them as best you can. With your priorities in place you can significantly reduce your stress and be more productive. Permission is granted to be organized.

Consider others. Something magical happens on the day you stop navel-gazing and put into practice the Golden Rule.  When serving causes greater than self becomes the norm it puts things into a new perspective. When you begin to focus on the needs of others it begins a wonderful process of reciprocation that allows you to count your blessings instead of your troubles. Permission is granted to be compassionate.

Enjoy guilt-free down time. The point Aesop made was that if you always keep the bow bent it will eventually break. If you let it go slack it will be fit for use when you need it. With the same degree of enthusiasm you have adopted the philosophy of hard work you should equally embrace the philosophy of needed rest and relaxation. Taking time to rest, relax, and enjoy down time will give you the much needed time to recharge and refresh yourself physically, mentally, and spiritually. Permission is granted to rest.
What do you say?

© 2013 Doug Dickerson
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Topics : Human Interest
Locations : Athens
People : Doug DickersonJim RohnLily Tomlin

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